Customer Lead

Customer Lead

Job Summary of Customer Lead:

This position plays a vital role in supporting front-end operations and delivering outstanding customer experiences. This individual will lead day-to-day customer service activities while modeling professionalism, encouraging team collaboration, and ensuring a customer-first approach across all interactions. The role requires leadership capabilities, a solutions-focused mindset, and a commitment to maintaining operational efficiency and friendly service standards.

Job Duties and Responsibilities of Customer Lead:

• Manage and assist in customer support activities at the front of the store, guaranteeing a welcoming and well-organized environment.
• Promote Burlington’s customer-centric philosophy among front-end team members to enhance the overall service experience for customers.
• Manage the register effectively and provide prompt and professional assistance in resolving customer concerns.
• Boost checkout speed and hospitality by supporting the team through coaching and hands-on guidance.
• Monitor the coordination of team members’ break and meal times to ensure store coverage requirements are met.

Qualifications and Experience of Customer Lead:

• The role requires the ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as necessary.
• Demonstrated leadership skills and the proficiency to inspire and motivate others in a high-speed setting.
• Proficient in resolving issues, communicating efficiently, and offering high-quality customer care.
• Skilled in lifting boxes weighing 40 lbs. or more and capable of standing or walking for extended periods without experiencing any discomfort.

Benefits of Customer Lead:

• Hourly pay that is competitive, with the added bonus of being able to adjust work hours as needed.
• Employee merchandise discount.
• Eligibility for medical care and enrollment in the 401(k) initiative are dependent on the hours fulfilled at the workplace.
• Sick leave compensation and holidays as per legal guidelines.
• Eligible employees can enjoy up to four hours of paid leave per year following one year of service.
• Availability of programs aimed at supporting growth through training and development options.

Salary:

$13.00 per hour

About Burlington:

Burlington Stores, Inc. is a nationally recognized off-price retailer with over 1,000 locations across the United States and Puerto Rico. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The Burlington fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day.