Service Head

Service Head

Job Summary of Service Head:

The position holds great importance in supporting the smooth functioning of front-end operations and delivering exceptional customer service experiences. The incumbent will be responsible for overseeing daily customer service operations, exemplifying professionalism, promoting team collaboration, and ensuring a customer-first orientation in all interactions. Proficiency in leadership, a solutions-driven mentality, and a commitment to maintaining operational efficiency and high service standards are crucial for this role.

Job Duties and Responsibilities of Service Head:

• Supervise and bolster customer care endeavors at the store’s entrance, maintaining a welcoming and orderly setup.
• Reinforce Burlington’s customer-centric service philosophy with front-end team members to ensure a consistent approach.
• Ensure smooth processing of transactions at the register while promptly and professionally handling any customer concerns.
• Improve speed and customer satisfaction at the checkout by coaching the team and providing direct support.
• Supervise the coordination of team members’ break and meal rotations while meeting store coverage requirements.

Qualifications and Experience of Service Head:

• The job entails working at different times, including early mornings, evenings, weekends, and holidays when needed.
• Adept leadership attributes and the skill to motivate individuals within a fast-moving context.
• Exceptional problem-solving expertise, communication proficiency, and customer service acumen.
• Capable of hoisting boxes with a weight of 40 pounds or more and standing or walking for extended periods without strain.

Benefits of Service Head:

• Hourly rate designed to be competitive, with the added benefit of a flexible work schedule.
• Employee merchandise discount.
• Meeting the required hours is essential for accessing medical coverage and enrolling in the 401(k) plan.
• Compensation for sick days and holidays as per statutory regulations.
• - After one year on the job, employees can take advantage of up to four hours of paid time off annually.
• Presence of supportive measures for growth through training and development options.

Salary:

$13.00 per hour

About Burlington:

Burlington Stores, Inc. is a nationally recognized off-price retailer with over 1,000 locations across the United States and Puerto Rico. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The Burlington fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day.