Aloha POS Engineer

Aloha POS Engineer

Job Summary of Aloha POS Engineer:

Responsible for enhancing the in-restaurant technology experience by ensuring the stability and performance of the POS system and related technology platforms. This position focuses on resolving high-impact technical issues, streamlining support processes, and delivering innovative solutions to improve operational efficiency across multiple restaurant locations.

Job Duties and Responsibilities of Aloha POS Engineer:

• Investigate and resolve recurring technical issues using observability tools, logs, video footage, and call recordings.
• Quantify issue impact and validate deployment effectiveness through defined metrics.
• Utilize predictive intelligence to proactively detect trends in system performance.
• Analyze call and incident data to identify areas for automation and process optimization.
• Create and maintain troubleshooting tools, including decision trees and remediation strategies.
• Collaborate with vendors to resolve production-level issues and implement technical improvements.
• Provide Tier 3 support for escalated and complex technical issues.
• Conduct root cause analysis for highly impactful technology problems.
• Document all resolutions and procedures thoroughly and accurately.
• Coach internal teams on best practices for technical problem resolution.
• Participate in major incidents and be available for on-call rotations.

Qualifications and Experience of Aloha POS Engineer:

• Bachelor’s degree in Computer Science, Engineering, or related field preferred.
• 4–8 years of advanced IT support or development experience in a multi-unit enterprise environment.
• Extensive hands-on experience with NCR Aloha POS systems is required.
• Certifications such as A+, CSM, Network+, or ITILv4 preferred.
• Proficiency in automation tools such as Puppet, Chef, or UiPath, and familiarity with Agile frameworks and Linux environments.
• Excellent communication skills to explain complex technical concepts across various stakeholders.
• Ability to manage time-sensitive issues in a high-paced environment.

Benefits of Aloha POS Engineer:

• Base salary ranging from $74,000 to $104,000 annually.
• Eligibility for annual performance bonuses and equity awards.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Paid vacation and sick leave.

About Chipotle:

Chipotle Mexican Grill, Inc. is a purpose-driven restaurant company serving responsibly sourced, classically cooked food without artificial ingredients. With locations across the United States, Canada, the United Kingdom, France, and Germany, the company operates all its restaurants and remains a leader in the fast-casual dining industry. Chipotle is committed to digital innovation, sustainable practices, and creating an inclusive and equitable workplace.