Client Experience Lead

Client Experience Lead

Job Summary of Client Experience Lead:

This position plays a vital role in supporting front-end operations and delivering outstanding customer experiences. This individual will lead day-to-day customer service activities while modeling professionalism, encouraging team collaboration, and ensuring a customer-first approach across all interactions. The role requires leadership capabilities, a solutions-focused mindset, and a commitment to maintaining operational efficiency and friendly service standards.

Job Duties and Responsibilities of Client Experience Lead:

• Oversee and enhance customer support activities at the front end of the store, promoting a welcoming and well-maintained ambiance.
• Emphasize the significance of Burlington’s customer-first mindset to front-end staff members and foster a culture that reflects this philosophy.
• Manage register transactions and promptly resolve customer concerns in a professional and efficient manner.
• Foster quick and amiable checkouts by guiding the team through coaching and hands-on support.
• Facilitate the organization of team members’ break and meal timings while upholding store coverage criteria.

Qualifications and Experience of Client Experience Lead:

• Applicants must be willing to work flexible hours, which could include early mornings, evenings, weekends, and holidays.
• Competent leadership skills and the knack for motivating team members in a swiftly evolving environment.
• Effective at addressing problems, communicating well, and providing top-notch customer service.
• Competent in lifting boxes of 40 pounds or more and being able to stand or walk for extended periods without difficulty.

Benefits of Client Experience Lead:

• Competitive compensation per hour paired with the possibility of choosing flexible work hours.
• Employee merchandise discount.
• Qualification for healthcare benefits and the 401(k) option is linked to the hours committed to work.
• Sick leave with pay and holidays as outlined by law.
• After one year of service, staff members become eligible for up to four hours of paid time off annually.
• Availability of training and development opportunities to nurture growth and learning.

Salary:

$13.00 per hour

About Burlington:

Burlington Stores, Inc. is a nationally recognized off-price retailer with over 1,000 locations across the United States and Puerto Rico. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The Burlington fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day.