Support Lead

Support Lead

Job Summary of Support Lead:

This role is crucial in backing up the operations at the front end and ensuring exceptional customer satisfaction. The person in this position will be responsible for overseeing daily customer service tasks, promoting a culture of professionalism and teamwork, and guaranteeing a customer-centric approach in every engagement. Leadership skills, a proactive problem-solving attitude, and dedication to upholding operational effectiveness and amiable service levels are essential for this position.

Job Duties and Responsibilities of Support Lead:

• Take charge of customer service activities at the store entrance, maintaining a friendly and well-arranged setting.
• Encourage front-end associates to embody Burlington’s core values and uphold its customer-centric approach.
• Monitor cash register operations and address customer issues in a timely and professional manner.
• Maintain efficient and welcoming checkout experiences by offering team coaching and active assistance.
• Organize team members’ break and meal schedules while maintaining compliance with store staffing needs.

Qualifications and Experience of Support Lead:

• Flexibility in working hours, including early mornings, evenings, weekends, and holidays when necessary is a must.
• Proficient leadership qualities and the capacity to inspire individuals within a high-speed setting.
• Proficient problem-solving abilities, effective communication, and exceptional customer service skills.
• Able to carry boxes weighing at least 40 pounds and being on one’s feet or moving around for long durations.

Benefits of Support Lead:

• A competitive hourly salary along with adaptable working hours.
• Employee merchandise discount.
• Medical benefits and access to a 401(k) are determined by the number of hours worked.
• Paid sick leave and holidays as mandated by the law.
• - After completing one year of service, employees are eligible for up to four hours of paid time off each year.
• Availability of training and development initiatives to facilitate personal and professional advancement.

Salary:

$13.00 per hour

About Burlington:

Burlington Stores, Inc. is a well-known off-price seller operating in more than 1,000 sites in the US and Puerto Rico. The business is dedicated to offering great value to its customers while also emphasizing diversity, the growth of its employees, and active community involvement. Burlington prioritizes creating a unified, diverse setting that promotes the success of its employees and allows them to contribute significantly each day.